Well if I actually receive the product I would be able to review it. I ordered this months ago and not received it. have tried to get in contact with you folks several times with absolutely response. I’m a kiwi myself and I decided to buy from a kiwi company, man was I wrong ! Such a terrible experience that you need to make right. You have my email if you would like to contact me , however I highly doubt that will happen. Will definitely not be a future customer. Buyer beware, you can’t say I didn’t warn you !!!! Stay away from these crooks.
Thanks for your review, and we’re sorry for the experience you had here.
We’ve reviewed this order on our side. At the time, the product was dispatched, however wood-based products are now known to be subject to strict international biosecurity and export restrictions. In some cases, these items may be stopped or disposed of once they leave New Zealand borders. Unfortunately, your order appears to have been caught in this process, and it was not handled correctly from a customer communication standpoint.
That said, you were not served properly here — we should have responded to your follow-ups and prevented the order from being shipped internationally in the first place. We understand how frustrating that is, especially when you chose to support a New Zealand business.
Since then, we’ve made changes to ensure this cannot happen again. These products are now fully excluded from international sales on our website, and additional checks are in place before any export orders are processed.
If you still haven’t received a resolution or refund, please get in touch with us directly and we’ll prioritise sorting it out immediately.